Articles about Alternative Dispute Resolution


California Judicial Council

A guide for those new to ADR, this California courts publications provides a quick overview of mediation, arbitration, and settlement conferences, including benefits of these processes and when they are and are not appropriate.


A number of introductory articles about mediation are found on this web page. The topics include overview of mediation, what mediators do, mediator selection, and when mediation would be most effective.


Recommended Reading

Compiled by Linked In Users of ADR, Conflict Resolution and Mediation Exchange (Updated May 2012)

Please click and buy via the Amazon links below to support the ADRNC and the ADR community with your purchase.

  1. Bannink, Fredrike (2010). Handbook of Solution-Focused Conflict Management
    Book Description – Publication Date: May 31, 2010 | ISBN-10: 0889373841 | ISBN-13: 978-0889373846 | Edition: 1 Introduces a new form of conflict management that is shorter, more hopeful, and more cost-effective than traditional methods essential reading for mediators, lawyers, jury experts and managers. Benjamin Franklin once said: Every problem is an opportunity in disguise. In the new and highly successful approach of solution-focused conflict management described here, the focus is on discovering these opportunities to find the win-win scenario. The key lies in asking eliciting questions about goals, exceptions, and competences and in motivating clients to change. Clients perspectives are considered primary, and they are empowered to formulate their own hopes for the future and to devise ways to make them happen. Focusing on the preferred future facilitates change in the desired direction.

  2. Bannink, Fredrike (2010). 1001 Solution-Focused Questions. W W Norton & Co. Inc. 
    Drawing on nearly 30 years of clinical practice, Bannink compiles solution-focused questions and protocols that are formulated to elicit the client’s expertise on the issue(s) that brought him or her to therapy. Categorized for general useand for use with specific types of clients—such as children, couples, and families, and those who have suffered traumaor who might benefit from medication—the questions demonstrate how the precise use of language is an important toolin solution-focused interviewing. Exercises and homework suggestions invite self-reflection and experimentation withthe solution-focused model, while case studies illustrate the model’s effectiveness with a wide variety of clients. 1001Solution-Focused Questions equips clinicians with a toolbox full of ready-to-use approaches, so they’re prepared toprovide support as clients find their own way to a better future.

  3. Beck Kritek, Phyllis (2002). Negotiating at an Uneven Table: Developing Moral Courage in Resolving Our Conflicts. Jossey-Bass.

  4. Beer, Jennifer E. with Eileen Stief (1997). The Mediator’s Handbook. New Society Publishers.

  5. Brown, Henry J. and Arthur L. Marriott (1999). ADR Principles and Practice. Sweet and Maxwell.

  6. Bush, Robert A. Baruch and Joseph Folger (2005). The Promise of Mediation: The Transformative Approach to Conflict. Wiley.

  7. Carroll, Eileen and Karl Mackie (2006). International Mediation: The Art of Business Diplomacy, 2nd Edition. Klewer Law International.

  8. Cialdini, Robert B. (2008). Influence: Science and Practice. Pearson/Allyn and Bacon.

  9. Cloke, Kenneth (2001). Mediating Dangerously: The Frontiers of Conflict Resolution, Jossey Bass.

  10. Cooley, John W. (2009). Pracademics: Creative Problem Solving in Negotiation and Mediation. Xlibris.

  11. Costantino, Cathy A. and Christina Sickles Merchant (1996). Designing Conflict Management Systems. Jossey-Bass.

  12. Csikszentmihalyi, Mihaly (1996). Creativity: Flow and the Psychology of Discovery and Invention. Harper Perennial.

  13. Deutsch, Morton, Barbara Benedict Bunker, Jeffrey Z. Rubin (1995). Conflict, Cooperation and Justice. Jossey-Bass.

  14. Feinberg, Kenneth, (2005). What is Life Worth: The Unprecedented Effort to Compensate the Victims of 9/11. Public Affairs, a member of the Perseus Books Group.

  15. Fisher, Roger, William L. Ury, and Bruce Patton (1991). Getting to Yes, 2nd Ed. Penguin Books

  16. Fisher, Roger and Scott Brown (1989). Getting Together. Penguin Books.

  17. Fisher, Roger and Daniel Shapiro (2006). Beyond Reason: Using Emotions as You Negotiate. Penguin Books.

  18. Fisher, Simon, Dekha Ibrahim Adbi, Jawed Ludin, Richard Smith, Steve Williams and Sue Williams (2000) Working with Conflict; Skills & Strategies for Action. Zed Books.

  19. Forester, John (2009). Dealing with Differences: Dramas of Mediating Public Disputes. Oxford University Press.

  20. Friedman, Gary and Jack Himmelstein, (2008). Challenging Conflict: Mediation Through Understanding. Harvard Program on Negotiation.

  21. Ghais, Suzanne (2005). Extreme Facilitation: Guiding Groups Through Controversy and Complexity. John Wiley & Sons.

  22. Gladwell, Malcolm (2005). Blink: The Power of Thinking Without Thinking. Little Brown and Company

  23. Goleman Daniel (2006). Social Intelligence: The New Science of Human Relationships. Random House Publishers.

  24. Goodman, Andrew & Alastair Hammerton (2006). Mediation Advocacy. Xpl Publishers.

  25. Hallinan, Joseph T. (2010). Why We Make Mistakes: How We Look Without Seeing, Forget Things in Seconds, and Are All Pretty Sure We Are Way Above Average. Broadway.

  26. Harper, Gary (2004). The Joy of Conflict Resolution: Transforming Victims, Villains, and Heroes in the Workplace and at Home. New Society Publishers.

  27. Hillman, James (1997). The Soul’s Code: In Search for Character and Calling. Grand Central Publishing.

  28. Hoffman, David and Daniel Bowling (2003). Bringing Peace into the Room. Jossey-Bass.

  29. Jones, Tricia and Ross Brinkert (2007). Conflict Coaching: Conflict Management Strategies and Skills for the Individual. Sage Publications, Inc

  30. Kline, Nancy (1999) Time To Think: Listening to Ignite the Human Mind. Ward Lock.

  31. Kohlrieser, George (2006). Hostage at the Table: How Leaders can Overcome Conflict, Influence Others, and Raise Performance. Jossey-Bass.

  32. Lang, Michael D. and Alison Taylor (2000). The Making of a Mediator: Developing Artistry in Practice. Jossey-Bass.

  33. Lazare, Aaron (2005). On Apology. Oxford University Press.

  34. Lederach, John Paul and Janice Moomaw Jenner (2002). A Handbook of InternationalPeacebuilding: Into the Eye of the Storm. Jossey-Bass.

  35. Lederach, John Paul (2003). The Little Book of Conflict Transformation. Good Books.

  36. Lenski, Tammy (2009). Making Mediation Your Day Job. iUniverse, Incorporat

  37. Lewicki, Roy J., Bruce Barry, and David M. Saunders (2009). Negotiation. Irwin Publishers

  38. Mayer, Bernard (2000). The Dynamics of Conflict Resolution. Jossey-Bass.

  39. Mayer, Bernard S. (2004). Beyond Neutrality: Confronting the Crisis in Conflict Resolution. Jossey-Bass.

  40. Mayer, Bernard, (2009). Staying with Conflict: A Strategic Approach to Ongoing Disputes. John Wiley & Sons.

  41. Mcleod, John (2009). An Introduction to Counselling. McGraw-Hill.

  42. Melchin, Kenneth R. and Cheryl A. Picard (2009). Transforming Conflict Through Insight. University of Toronto Press.

  43. Mindell, Arnold (1995). Sitting in the Fire: Large Group Transformation Using Conflict and Diversity. Lao Tse Press.

  44. Mitchell, George John (2000), Making Peace. University of California Press

  45. Mnookin, Robert H. (2010). Bargaining with the Devil: When to Negotiate, When to Fight. Simon and Schuster.

  46. Mnookin, Robert H., Scott R. Peppet, Andrew S. Tulumello (2000). Beyond Winning: Negotiating to Create Value in Deals and Disputes. Belknap Press of Harvard University Press.

  47. Moore, Christopher W (2003). The Mediation Process: Practical Strategies for Resolving Conflict, 3rd edition. Jossey-Bass.

  48. Mosten, Forrest (2000). Unbundling Legal Services: A Guide to Delivering Legal Services A La Carte. American Bar Association Section of Law Practice Management.

  49. Muldoon, Brian (1996). The Heart of Conflict. G.P. Putnam. 

  50. Myers, Isabella Briggs with Peter B. Myers (1995). Gifts Differing: Understanding Personality Type. Davies-Black Publishing.

  51. Patterson, Kerry (2002). Crucial Conversations. McGraw-Hill.

  52. Patterson, Kerry, Joseph Grenny, David Maxfield, and Ron McMillan (2007). Influencer: the Power to Change Anything. McGraw- Hill.

  53. Patterson, Kerry, Joseph Grenny, Ron McMillan and Al Switzler (2004). Crucial Confrontations. McGraw-Hill.

  54. Raifa, Howard, John Richardson, David Metcalfe (2007). Negotiation Analysis: The Science and Art of Collaborative Decision Making. Belknap Press of Harvard University Press

  55. Rosenberg, Marshall (2003). Nonviolent Communication: A Language of Life. PuddleDancer Press.

  56. Shell, G. Richard (2005). Bargaining for Advantage: Negotiation Strategies for Reasonable People, 2nd Edition. Penguin.

  57. Stone, Douglas, Bruce Patton, Sheila Heen (2000). Difficult Conversations, How to Discuss What Matters Most. Penguin Books.

  58. Strasser, Freddie and Paul Randolph (2004). Mediation: A New Psychological Insight into Conflict Resolution. Continuum.

  59. Sunsi. The Art of War. Various Publishers

  60. Tjosvold, Dean (2008). The Conflict-Positive Organization Stimulate Diversity and Create Unity. Addison-Wesley.

  61. Umbreit, Mark (2006). Mediating Interpersonal Conflicts: Approaches to Peacemaking for Families, Schools, Workplaces and Communities. Wipf & Stock Publishers.

  62. Ury, William (1993). Getting Past No: Negotiating Your Way From Confrontation to Cooperation. Bantam Books.

  63. Weeks, Dudley (1994). The Eight Essential Steps to Conflict Resolution: Preserving Relations at Work, at Home and In The Community. J.P. Tarcher/Perige.

  64. Wilmot, William and Joyce Hocker (2010). Interpersonal Conflict. McGraw-Hill.

  65. Winslade, John, Gerald D. Monk, and Gerald Monk (2000). Narrative Mediation: A New Approach to Conflict Resolution. Jossey-Bass, Inc.

  66. Wheatley, Margaret J. (2006). Leadership and the New Science: Discovering Order in a Chaotic World. Berrett Koehler Publishers.

  67. Zander, Rosamund Stone and Benjamin Zander (2000). The Art of Possibility: Transforming Professional and Personal Life. Penguin Books.

Recommended Listening


2-CD RECORDING by Ron Kelly - Recording date: Nov. 17, 2004

Ron Kelly is a Bay Area mediator who has used telephone caucusing in nearly every mediation for over a dozen years. In many mediations, the entire process is done over the phone. No one involved ever sees each other or him. Is this really mediation? Are you interested in how this can work for you?

With this 2-CD set find out:

  • Why Ron uses the phone in every mediation.

  • Which cases are most appropriate for full telephone mediation.

  • How you can be paid for your time sitting in your easy chair talking on the phone.

  • How phone mediation enables participants to take enough time to genuinely consent.

  • How phone mediation prevents visual prejudice and physical intimidation.

  • How phone mediation saves all the dead time of commuting and waiting in caucus rooms.

Ron discusses several actual case studies, gives demonstrations of phone techniques honed in a dozen years of telephone mediation, and answers participant questions.